Welcome to Aura Pro Support
Thank you for choosing Aura Pro for your spiritual journey. Our app uses advanced technology to analyze your facial features and reveal your unique aura signature. This support page is designed to help you get the most out of your experience with us.
Getting Started
How to Get Your First Aura Reading
- Open the Aura Pro app
- Tap the "Start Aura Scan" button
- Choose to either take a new photo or select one from your gallery
- Position your face clearly in the frame with neutral lighting
- Once selected, your photo will be analyzed to reveal your aura
Tips for the Best Results
- Use good lighting (natural daylight works best)
- Face the camera directly with a neutral expression
- Keep your face centered in the frame
- Remove glasses, hats, or other accessories that obscure facial features
- For consistent readings, try to use similar lighting conditions
Frequently Asked Questions
What is an aura?
An aura is a distinctive energy field that surrounds every person. It reflects your emotional, spiritual, and physical state, and can provide insights into your personal energy signature.
How does Aura Pro work?
Aura Pro uses Apple's Vision framework to detect facial landmarks from your photos. Our proprietary algorithm then analyzes these landmarks to determine your energy patterns and aura characteristics. All processing happens directly on your device, ensuring your privacy.
Is my data private?
Yes! All photo analysis is conducted entirely on your device. We never transmit your photos or facial data to any servers or third parties. The app only saves your final analysis results and photo (if you choose) to your device history.
What do the different aura colors and categories mean?
Each aura category reveals different aspects of your energetic state. Higher scores generally indicate stronger energy fields, while the specific category provides insights into your unique spiritual and emotional characteristics. Tap on any analysis result for a detailed explanation of what your specific aura reading means.
How often should I scan my aura?
While you can scan your aura anytime, many users find weekly or monthly scans most insightful for tracking their spiritual journey. Significant life events may cause shifts in your aura, making those ideal times for a new reading.
Troubleshooting
No Face Detected
If you receive a "No Face Detected" message:
- Ensure your face is clearly visible and well-lit
- Try using a photo with fewer people or distractions
- Make sure your face is properly centered in the frame
- Check that there are no strong shadows obscuring your features
Subscription Issues
If you're having trouble with your subscription:
- Verify your App Store payment method is valid
- Check if your subscription is active in Settings → Apple ID → Subscriptions
- Try restarting the app
- Ensure you have an active internet connection when restoring purchases
App Crashing
If the app crashes:
- Close all background apps and restart Aura Pro
- Update to the latest version of Aura Pro
- Ensure your device has enough storage space
- Try restarting your device
Contact Support
We're here to help with any questions or concerns about your Aura Pro experience:
Email: founder@fontainelabs.com
Website: www.fontainelabs.com
When contacting support, please include:
- The device model you're using
- Your iOS version
- A description of the issue you're experiencing
- Screenshots of any error messages (if applicable)
Thank you for choosing Aura Pro for your journey. We're committed to helping you discover and understand your unique energetic signature.